THE CONTEXT
Villa Annia is a guest house located on the H-FARM Campus, offering modern comfort within a historic villa setting. To ensure a seamless and personalized experience for its guests - day and night - it needed around-the-clock reception services, without relying on full-time staff on-site.
KEY FEATURES
Our bilingual AI assistant engages guests in natural conversations in both Italian and English, providing comprehensive information about their stay, local attractions, and property amenities. The system intelligently handles room maintenance requests by automatically notifying staff via email when issues arise. This seamless integration with existing operations ensures guests receive immediate attention while maintaining the personalized service Villa Annia is known for.
THE OUTCOME
The AI Reception Assistant ensures continuous guest support regardless of human staffing availability, eliminating service gaps during nights and off-hours. The solution enhances the guest experience through instant multilingual assistance while demonstrating how thoughtfully implemented AI can augment hospitality services rather than replace the human touch - making Villa Annia a showcase for innovation in traditional hospitality settings.
